It doesn’t matter if you have been building community for days, months, or years. There is one topic that gives most community builders pause: Key Performance Indicators (KPIs). A community KPI is a key performance indicator that helps you monitor your community’s contribution toward larger organizational outcomes.

If a community gets bigger, will it lose its magic? How can you preserve the coziness? Over the years, our clients have asked us these questions many different ways. In this post, we’ll discuss how we think about cozy communities—and whether they can scale.

The 7 steps to take before launching your enterprise brand community, along with an estimated timeline for each step.

Find the latest and greatest reads for community builders in our roundup of the best community books from 2020-2024

Learn how to collaboratively write community mission statements and vision statements.

Discover how to enhance your community-building efforts with effective content and programming strategies.

The importance of a well-structured community team and its collaboration with other departments in building strong enterprise-level communities

Forj has acquired Mobilize. What does this mean for community professionals and those who build community technology?

What is community strategy? There is a lot of misunderstanding about this simple term. Let’s break it down and define it clearly, so you can get to work creating one.

Let's dive into some of what we learned from our recent survey. It surprised our team - and wasn't what we were hoping for. But it revealed critical insights for the future of our work and the needs in front of us.

Survey research is fast, nearly free, and broadly accessible. But community builders need to know that survey research is only valuable to a point. Learn how to conduct the most effective possible quantitative survey research for your community.

A lot of people believe a lot of BS about online communities. It stops them from being successful. Learn how to recognize and counter these myths.

Tired of throwing spaghetti at the wall to engage your online community? Let’s get strategic. This guide and video will walk you through how to meaningfully engage your community and cut through the noise.

There’s never been a better time to invest strategically in your online community efforts. It’s expensive NOT to create your community now. And there’s more.