Join us for the 2025 Online Community Unconference on January 8 2025, hosted by The CMJ Group and partners TechSoup and Structure3C

The design principle that will help your community feel more welcoming, clear, and easy to navigate.

If a community gets bigger, will it lose its magic? How can you preserve the coziness? Over the years, our clients have asked us these questions many different ways. In this post, we’ll discuss how we think about cozy communities—and whether they can scale.

Kelly Shetron and Carrie Melissa Jones explore Te-Ping Chen's article for The Wall Street Journal, “The Loneliness of the American Worker." They uncover the many ways that community builders can create more meaningful connections in the workplace--and in the world at large. These ideas are simple in theory but radical in practice.

What are the 5 most important lessons we learned launching our own community in 2024?

It doesn’t matter if you have been building community for days, months, or years. There is one topic that gives most community builders pause: Key Performance Indicators (KPIs). A community KPI is a key performance indicator that helps you monitor your community’s contribution toward larger organizational outcomes.

Who’s afraid of AI? Not us. Let’s delve into how we suggest community builders use it, the tangible concerns for us to address, and what’s coming in the future

The CMJ Group’s founder, Carrie Melissa Jones, will be speaking at SXSW and signing books at the SXSW Book Store.

Elizabeth Gilbert praised Substack as a safe place to build community. Is she right to do so? We explore Substack’s community features and policies to answer this question.

Kelly and Carrie from Team CMJ are re-starting our newsletter as a collaborative experiment in making writing more relational and community-centered! We kick off today. Welcome!

The 7 steps to take before launching your enterprise brand community, along with an estimated timeline for each step.

Find the latest and greatest reads for community builders in our roundup of the best community books from 2020-2024

A quickstart guide to the elements you should consider when writing community guidelines - with examples

Learn how to collaboratively write community mission statements and vision statements.

Discover how to enhance your community-building efforts with effective content and programming strategies.