Strategic Consulting

Bring your vision of a thriving online community to life.

We offer high-touch consulting that includes expert strategic guidance, a brave space for honest conversations, and the technical expertise and tools to move with confidence. Strengthen and grow your community in a way that reflects your values—and delivers maximum value to your business and members.

Perfect For: Enterprise Organizations; Associations; Government Programs; Educational Institutions; Non-Profits; Foundations; Training and Development Companies

This Work Includes:

Personalized Onboarding

We see our clients as partners, and our personalized onboarding approach quickly familiarizes us with your team’s unique challenges and goals. Our process includes an individual or team onboarding questionnaire, collaborative kick-off meeting, and custom detailed project plan.

Rigorous Research

Expect meticulously designed qualitative and quantitative research to understand your community and organizational dynamics. Our capabilities include surveys, qualitative interviews, ethnography, focus groups, and more.

Implementation Plan

Create a comprehensive community strategy that includes everything you need to move from insights to action: platform selection, strategic community initiatives, a ready-to-use playbook, and a custom roadmap with timelines, budget guidance, staffing and technical recommendations, and target metrics for success. We’ll guide you each step of the way.

Advisory Services

Access hands-on, individualized support for you and your team as you navigate a community launch, transition, or challenge. Perfect for leaders who need an infusion of subject matter expertise and a friendly push, we help you level up your skills, solve unique community problems, and gain confidence in just a few weeks or months.

Past Clients include

  • “[This project was] everything I had hoped for plus more confidence, excitement, and conviction in how we move this forward in the organization.

    — Jonathan Wilkinson, COO of Co-Active Training Institute

  • Carrie’s team is extremely professional, responsive, and pleasant to work with. If you decide to work with her, your success is basically guaranteed. Very much recommended!

    — Máté László Tagaj, Sr Communications & Membership Officer at European Multiple Sclerosis Platform (EMSP)