Services
Take your community from disconnected and disengaged to re-energized and thriving.
Our approach is grounded in rigorous research, strategic consultation, and expert guidance tailored to your community’s unique needs. Trust us to help your community reach its full potential.
Strategic Consulting
We provide hands-on, customized guidance to teams and individuals to develop their community management strategies and implementation plans. Our work includes personalized team onboarding, quantitative and qualitative research and insights, bespoke facilitated workshops, a comprehensive community strategy, and presentations to executive teams and boards.
The CMJ Community Membership
We provide a one-stop shop—crafted by and for community builders—to support you wherever you are on your community journey. Solidify online community fundamentals, accelerate your growth strategy, increase engagement, and expand your skill set as a leader—in a dedicated community.
Speaking
Hear from Carrie Melissa Jones, award-winning author, researcher, and strategic consultant. Carrie’s work has helped hundreds of organizations build thriving online communities that further their success—including Airbnb, Google, Microsoft, Discord, two U.S. presidential campaigns, and small businesses and non-profits worldwide.
Corporate Community Management Training
Upskill or reskill your team to meet today’s urgent demand for digital engagement and transformation. We provide bespoke and ready-made training for your team, both digital and in-person, on topics like The Three Essential Skills of Engagement, Designing Powerful Shared Experiences for Your Community, The Principles of Community Leadership, and more.